Billing Process

The billing administration is performed by Morneau Shepell.

As a plan administrator:

You can request access to our on-line administration system to view member records and perform new enrolments, changes, terminations. Access requests should be sent to your Morneau Shepell Consultant and the level of access is subject to approval, depending on the number of plan members.
You may also have on-line access to your current and historical billing statements (only since February 2016) which provides information such as policy numbers and contact information for billing inquiries
Premiums may be paid by credit card (Visa or MasterCard), Pre-Authorized Debit (PAD) or cheque payment methods

If you remit premiums using PAD the funds are withdrawn from your bank account on the 4th of each month. Credit card payments are processed on the 1st of each month.

If you need a request from to access our on-line administration system or would like to pay your premiums by pre-authorized debit or credit card, please contact the Morneau Shepell Benefits Centre at 1-866-432-8427 or via e-mail at csc@morneaushepell.com

Each group will receive an invoice for the benefits during the month prior to the coverage month. For example, invoices for July’s coverage will be mailed in late June. Payment is due on the 1st of the month for that coverage month.

All cheques for monthly premiums must be made payable to
“Morneau Shepell Ltd., In Trust” and cheques must be submitted with the stub of the invoice. Without the invoice stub, payments made by cheque, cannot be allocated.

All additions, changes, and terminations must be made on the Plan Member Enrolment Form or the Notice of Change Form, as applicable. To ensure that Plan Member changes are reflected on your next monthly premium statement, please provide notification to Morneau Shepell prior to the 12^th of the month. The forms may either be emailed to csc@morneaushepell.com or faxed to 1-877-464-0109.Changes received after the 12^th of the month will be reflected on the following month’s premium statement. We recommend that you do not adjust your payment for transactions that are provided to Morneau Shepell after the 12^th of the month (or the last working day preceding the 12^th).

Premiums become payable on the first of the month coincident with or next following the eligibility date. For example, if the Plan Member’s effective date is February 10th, the Plan Member becomes eligible to submit claims on the 10th but premium payments do not start until March 1st. If the Plan Member’s effective date is February 1st (rather than February 10th) then the eligibility date would be February 1st and premium payments would also start on February 1st. Plan member who are no longer eligible for coverage are terminated from the group benefits plan on the first of the month coincident with or next following their termination date and premiums are not pro-rated. Plan Administrator must notify Morneau Shepell of Plan Member terminations within 60 days.