Frequently Asked Questions
A: Participation in the ACBO Group Benefits Program is an exclusive membership privilege offered by the ACBO. All members of the ACBO are eligible to participate in the ACBO benefits program.
A: Payment is due the first business day of the billing month (i.e. January 1 for January). Invoices are mailed in advance of the due date.
A: To ensure that member coverage changes (e.g., new hires, terminations, etc...) are added to your next premium statement, notify Morneau Shepell, prior to the 12th of the month (as detailed in the Administrative Procedures section).
A: No. We ask that you submit changes without adjusting the premium amount due. Your next invoice will indicate the credit or the back charges for the changes submitted.
A: No. The Enrolment form should be faxed to the Morneau Shepell Office.
A: The ACBO program’s waiting period can be found on the benefit summary included in the Member benefit booklet Handbook.
A: A student must be taking at least 10 credit hours at an accredited educational institution to be considered as a full-time student. An individual can be considered a full time student up to the age of 25.
A: Please refer to the benefit summary found in the Employee Handbook for details on the minimum work week.
A: All eligible employees, unless insured with comparable coverage through a spouse, are required to enrol in the health insurance plan. Employees eligible to waive coverage must complete the Waiver of Coverage form. Contact Morneau Shepell with questions.
A: If your plan covers emergency travel assistance and if you suddenly become ill while traveling, you should call the Global Medical Assistance hotline at 1 (855) 222-4501 (from the USA and Canada) or click here for global numbers. The customer service representatives at Great-West Life can help co-ordinate your coverage options.
A: The best option is to pay for the service and file a paper claim for reimbursement, attaching original receipts. Be sure to keep copies of all receipts submitted.